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Miami Dade College’s Renowned Center for Service Excellence Now Providing Training to the 6th Largest City in Florida - Hialeah

Business Presenter

Miami, April 12, 2010 - The project will be delivered, as follows, in two phases to 60 department staff members.

 Phase 1, The Foundations of Service Excellence program, consists of three workshops covering Principles of Service Excellence, Communicating Service Excellence and Dealing with Challenges Effectively.

 Phase 2, consists of two follow-up workshops to be delivered during summer 2010, which will focus on reinforcing the concepts of Service Excellence and the strengths developed during Phase 1.

 Under Mayor Julio Robaina’s leadership, the city, which is the 6th largest in Florida with more than 200,000 residents, has redoubled its focus on the arts, business development and customer service.  It is also home of MDC’s Hialeah Campus.

 In related news, MDC’s CSE is making great strides, especially, in helping businesses succeed in tough economic times. Currently, it is completing customized customer service training for all of Miami International Airport’s 35,000 “badged” employees as the official training arm of the “Miami Begins with MIA” initiative.  

 Soon, it will provide the same training to 400 employees at the Dante B. Fascell Port of Miami. In addition to the region’s ports, the CSE has also provided training to many of South Florida’s businesses, especially in the hospitality and healthcare industries. It also provided customer service training for the volunteers and staff of the important Pow Wow conference last year.

For more information on Miami Dade College’s Center for Service Excellence, please call 305-237-EXCEL.

Media-only contacts:
Juan Mendieta, 305-237-7611,, MDC communications director
Tere Estorino, 305-237-3949,, MDC media relations director
Sue Arrowsmith, 305-237-3710,, media specialist
Tarnell Carroll, 305-237-3359,, media specialist
Alejandro Rios, 305-237-7482,

Miami Dade College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate and baccalaureate degrees.
Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Miami Dade College.
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Contact the Office of Director, Equal Opportunity Programs, ADA and Title IX Coordinator, at 305.237.2577 for assistance.