|
Making
A Difference in Your Education!
|
|
"It
seems so much easier to call the Center instead of waiting in a long
line. It saved me so much time. I think this service will be a great
help to any student."
Edson Arana, first student to receive advisement
online
|
|
|
The Information Center offers students the opportunity to: |
|
 |
Talk
to
or email
an Academic Advisor
|
|
|
Register or
make changes to your schedule
over the phone
|
|
|
Avoid
waiting in long lines
|
|
|
Obtain
financial aid information
|
|
|
Know
where to go and who to talk to
|
|
|
Learn
about ongoing campus events and activities
|
|
|
Stay
up-to-date on important deadlines
|
|
|
Benefit
from the use of available technology
|
|
|
Be
referred to external resources
|
|
|
| The
Information Center |
| The
Information Center is part of a Federal Title V Grant awarded to the
Wolfson Campus over five years. It is the only program of its kind at M-DC
and a pioneer in the nation. |
|
|
| Our Mission
|
|
|
The purpose of the center is to
improve student success and retention. |
|
|
|
Our Staff's Attitude is Students First
 The
Information
Center staff
consists of the activity director, seven tel e-advisors and a clerical
assistant. Each tel e-advisor has access to four different computer
systems: Odyssey, the MDC student database; SAFE, for financial
aid purposes; Davox agent screen; and their personal call records.
The tel e-advisors provide aggressive intervention by reaching out
to students at pre-determined critical contact points to reduce
student attrition and to increase completion rates.
|
|
|
|
Our Students Come From Different Backgrounds
 The
tel e-advisors offer academic guidance and support to 1,500 students
from three groups: first-time in college students, students enrolled in
the English for Non-Native Speakers program, and students in good
standing who have ceased attending college.
|
|
|
|
Just One Call Can Make A Difference
The call
automation feature is operated by a predictive dialer system, which
 automatically dials a student’s phone number, determines that a live
person has answered, and connects the call to a tel e-advisor. By
customizing the Davox software application, the tel e-advisors can
stress different student retention areas:
|
|
|
|
|
|
|
|
|
Location
