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Student Resources

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Technology and Software Requirements

IMPORTANT: Mozilla Firefox is the recommended browser for Blackboard Learn.

Download the latest version of Mozilla Firefox browser.

  • In Firefox, select Firefox, then About Mozilla Firefox. The version number is located on the Firefox image that appears

Although your Blackboard session may display correctly, you may encounter glitches with certain areas of your course if all the requirements aren't met. You will need to run the browser test on every computer you use to access your Blackboard Learn course.

If you have any red marks appear on your browser test module, click on the box below next to the system requirement you have not met for instructions on how to update your computer:

AJAX

To enable AJAX, follow the instructions below:

Mozilla Firefox

Cookies

To enable cookies follow the instructions below:

Mozilla Firefox

Java

To verify that you have java installed, go to http://www.java.com/en/download/installed.jsp and click Verify Installation.

Download the latest java plugin: http://www.java.com/en/

To enable java on your computer:
Mozilla Firefox

Javascript

Download the latest java plugin: http://www.java.com/en/

Mozilla Firefox
Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.

Popups

Follow these instructions to enable popups:

Mozilla Firefox
To disable popup windows in Firefox, go to the "Tools" menu and select "Options". Click on the check box next to "Block Popup Windows" on the Content tab screen. Click on "Exceptions..." to disable/enable popup windows for a particular web site.

Acrobat Reader

Flash Player

Quicktime Player

Windows Media Player

Due to the necessity of technology in MDC Online Courses, you must have a backup plan for using an alternative computer with internet access in case of problems with your personal computer.

If you live in the South Florida area, you may use the computer courtyards located on MDC campuses. If you have a technology problem that affects your ability to access your online course, please notify your instructor immediately.

If you can access other internet sites but cannot access your online course, you need to contact the Virtual College Student Support Center at 305.237.3800 to seek assistance.

If you have no internet access at all, it is not an MDC Online issue. Please be aware that the MDC Online's Student Support Center does not cover problems that you may be experiencing with your computer hardware, installation of software, internet connection, or other technical problems that may require a technician or intervention from your Internet Service Provider.

The following are not supported by ProctorU:

  • Google Chromebooks (supported for G Suite Certification and G Suite Administrator exams)
  • Tablets (Nexus, iPad, Tab, Note, etc.)
  • Linux operating systems
  • Windows 10 S or Surface RT
  • No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam.
  • No development previews, beta builds or release candidates of any operating system unless specified.

Blackboard

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Live Chat Support

Canvas

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Live Chat Support

Get Help

The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can submit a ticket by emailing online@mdc.edu and will receive a response from the Student Support team.

  • Search the MDC Online FAQs to see if the answers to your questions are readily available.

  • For more information and assistance, please contact our Student Support Center:

    Phone:
    305-237-3800
    Email Us:
    online@mdc.edu
    Schedule an Appointment:
    Set up an appointment to meet with an MDC Online Student Support Team Member
    Hours:
    Monday - Thursday: 8:00 a.m. - 5:00 p.m. ET
    Friday: 8:00 a.m. - 1:00 p.m. ET

MDC Online Student Resources

Academic Tools

Testing Information

Bookstore

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Blackboard Help

MDC Policies

Miami Dade College Distance Learning Complaint Procedures for Out of State Students

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Out of state students who are enrolled in a Miami Dade College online course who have a complaint about a course or experience should go to the Students' Rights & Responsibilities website and select the Student Complaints link to view the MDC Student Complaints Procedure (4032).

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For addition information on the complain process, please visit the FL-SARA Complaint Process.